Your contact details and message
The contact form asks for your first name, last name, email address, an optional subject and your message. It sends these details to support@jamessupportgroup.com so James Support Group can respond to your enquiry.
The website does not keep a separate database of contact messages. Messages are handled in the charity’s email account. Please avoid sending information you do not need to share.
Website services
The contact form uses a short-lived session cookie and temporary submission limits to help prevent unwanted messages. The home page embeds a Vimeo video. Vimeo receives connection information when its player loads; its player is configured with its “Do Not Track” option. You can pause the video or read Vimeo’s privacy information. This website does not add advertising or analytics tools.
Questions about your message
Please email support@jamessupportgroup.com if you have a question about information you have sent.
Meeting postcode search
Your postcode is sent to Postcodes.io only when you select Find my nearest meeting. It is used to calculate approximate straight-line distances in your browser; this website does not store your search postcode. About Postcodes.io.
Gift Aid declarations
If you complete a Gift Aid declaration, we store your name, home address, postcode, email, donation details, declaration wording and submission date in the charity’s restricted WordPress records. We use these details to match your donation and administer Gift Aid. Records must be retained for the applicable HMRC period, generally at least six years after the latest relevant claim. Access is limited to authorised site administrators. Contact support@jamessupportgroup.com to correct your details or cancel a declaration. Payment is handled separately by PayPal or your bank. Please do not submit another declaration if a fundraising platform has already arranged Gift Aid for the same donation.
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